The State Emergency Service (SES) is a volunteer organisation that can help you in a flood or storm emergency. You do not have to pay for this service.

If you call 132 500 from your telephone, volunteers from SES will come to your home if it has been flooded or damaged by storms. You can also request an interpreter. SES volunteers always wear an orange uniform. They are experienced in responding to flood and storm emergencies.

Please see below for more information on how you can prepare your family and your home for floods and storms.

If you do not understand this information, ask a family member, friend or neighbour for assistance

General messages

Emergencies can happen anywhere, at any time.

By preparing for emergencies, you can reduce the impact of the emergency, and recover quicker afterwards.

We want to ensure that all Victorians are prepared and know what to do in the event that areas near them become impacted by storms or floods.

If you need an interpreter to help with emergency information, call the Translating and Interpreting Service on 131 450 (freecall) and ask them to telephone VicEmergency Hotline (1800 226 226).

If you know someone who cannot speak English, provide them with this number.

Take care after an emergency, as dangers may still exist.

 It may not be safe for you to return to your home or workplace.

Stay informed – monitor storm and flood warnings through the VicEmergency hotline (1800 226 226) or on the VicEmergency website - https://emergency.vic.gov.au/respond/

Storm Specific

Storms can occur anywhere and at any time.

They can bring strong winds, flash flooding, large hailstones and lightning.

They can cause major damage and put your life at risk.

If you need an interpreter to help with emergency information, call the Translating and Interpreting Service on 131 450 (freecall) and ask them to telephone VicEmergency Hotline (1800 226 226).

Plan for what you will do and take with you, if you need to evacuate.

Find out how to prepare your home and/or workplace, and what to do during a storm at the VICSES website – www.ses.vic.gov.au